Terms and Conditions

Despatch Policy Whilst every effort will be made to ensure that all items shown are available we offer no guarantee of availability

Goods are despatched within 5 working days unless otherwise stated. If we are unable to despatch your order within 5 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.

Cancellation and Returns . If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund or replacement goods. Please send an e-mail or ring us before you return goods indicating the reason for your return. Please wrap the package securely. We will notify you by e-mail of your refund once we have received and processed the returned item. Return postage will only be refunded if goods are faulty, in an unsatisfactory condition, or sent in error.

Complaint Handling Procedure . Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within two working days and to notify the customer as to the likely timescale and progress of the solution. Our complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.

Consumer Rights . None of the above Terms and Conditions affects your statutory consumer rights

Privacy Policy Your information will not be abused in any way. We do not rent, share, sell or by any othe method give your email address or other data to anyone.

Back